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#022: Intangible Elements of Communication

In this episode of The Win-Win Effect™ Podcast, Host Chris Ross is back in action after being away for a short break and doesn’t take long to make an IMPACT with today’s episode. In sales, it all comes down to identifying intangible elements of communication. Chris shares a tremendous amount of knowledge on how to ethically move prospective buyers emotionally and logically with developing a real connection.

SUMMARY OF TOPICS DISCUSSED

– “It’s not what is said; it’s how someone says it”
– What is Tonality or Voice Modulation?
– Conviction or Belief and Passion
– Best Interest of Buyers
– Phone Sales
– Public Speaking
– Mastering Tonality
– How to Make Impact
– Engagement
– Staying Sharp
– Proper Use of Enthusiasm
– Positioning

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